September 2026
6 months
short course
- On-campus
Work-Integrated Aviation Career Program
The Work-Integrated Aviation Career Program is designed to create a practical pathway for individuals who want to build a career in the aviation industry while gaining work experience.
The program combines academic progression with practical employment exposure through an Airport Customer Service role.
The vision is to help learners develop professional communication, customer service, grooming, positive attitude and workplace skills required for aviation and airport customer service environments.
The program follows the Learn • Work • Earn • Grow approach, enabling participants to connect education with practical industry experience and begin developing their professional career from an early stage.
The program focuses on building job-ready customer service capabilities while supporting participants in pursuing an Aviation Diploma / UG / PG Program, subject to the applicable academic arrangements.
Introduction to the Aviation Industry, Airport Ecosystem, Airport Departments, Airport Customer Service, Passenger Journey, Aviation Workplace Standards and Professional Behaviour.
Customer Service Fundamentals, Passenger Interaction, Service Quality, Customer Assistance, Professional Communication, Customer Queries, Service-Oriented Behaviour and Passenger Experience.
Verbal Communication, Professional English, Listening Skills, Body Language, Personal Grooming, Workplace Presentation, Positive Attitude, Professional Etiquette and Confidence Building.
Passenger Assistance, Customer Handling, Query Resolution, Service Coordination, Passenger Support, Professional Conduct, Team Coordination and Basic Airport Service Procedures.
Workplace Discipline, Teamwork, Time Management, Professional Behaviour, Customer Service Standards, Workplace Safety Awareness, Career Preparation, Interview Skills and Employment Readiness.
Practical Airport Customer Service Exposure, Customer Interaction, Workplace Communication, Passenger Assistance, Team Collaboration, Service Activities, Professional Conduct, Practical Assessment and Career Readiness.
Applicants should have completed 10+2 / Higher Secondary or Graduation from a recognized board or institution.
The program is suitable for candidates interested in building a career in the aviation industry and Airport Customer Service.
Age eligibility is up to 27 years, subject to applicable program and recruitment requirements.
Good grooming, excellent communication skills, customer service skills and a positive attitude are preferred.
An Aviation-related qualification is preferred but not mandatory, subject to the applicable eligibility criteria.
Candidates should be willing to participate in the work-integrated / on-the-job training model.
Admission and selection are subject to eligibility verification, interview performance and applicable recruitment requirements.
The Work-Integrated Aviation Career Program provides practical exposure to Airport Customer Service and the aviation industry.
The advertised opportunity is associated with Chennai / Hyderabad Airport and focuses on Airport Customer Service roles.
Participants can develop customer service, communication, grooming, professional behaviour and workplace skills through the work-integrated model.
The promotional material indicates a salary range of ₹2 Lakhs – ₹3 Lakhs per annum for the advertised opportunity. Actual salary, employment terms, selection and career progression depend on the employer, role, candidate eligibility, interview performance and applicable employment conditions.
The program is designed to support candidates who want to begin their career in aviation and airport customer service while pursuing an Aviation Diploma / UG / PG Program.
